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Federal lawVerified Sep 23, 2026Dealing with your mortgage servicer

Cancel private mortgage insurance (PMI) when you have enough equity

12 U.S.C. § 4902(a)

In plain words

If you pay private mortgage insurance on a loan for your main home, you can ask in writing to cancel it once your balance reaches 80% of the home's original value, if you have a good payment history and are current. It must end automatically when your balance is scheduled to reach 78%, if you are current.

Who is protected

Borrowers paying private mortgage insurance on a home loan for their principal residence made on or after July 29, 1999.

When it applies

  • Only for conventional loans.
  • Only if the home is your primary residence.
  • Does not cover FHA mortgage insurance premiums or VA/USDA guarantee fees, which follow their own rules.
Check whether it applies to you

What you can do

  • Ask your servicer to cancel PMI

    Write to the servicer asking to cancel PMI. Ask what proof it needs (for example, that the home has not lost value).

Honest limits

  • You must be current and have a good payment history; the holder may require proof the home's value has not dropped.
  • High-risk loans can have different rules.
  • This is general legal information, not legal advice, and it does not promise any result. A HUD-approved housing counselor or a lawyer can look at your facts.

The law

  1. Federal lawHomeowners Protection Act — borrower cancellation

    12 U.S.C. § 4902(a)

    Exact part: (a)

    What it says: PMI must be canceled at the borrower's written request once the cancellation date is reached and the conditions are met.

    Read the official text
  2. Federal lawHomeowners Protection Act — automatic termination

    12 U.S.C. § 4902(b)

    Exact part: (b)

    What it says: PMI terminates automatically on the termination date if the borrower is current.

    Read the official text
  3. Federal lawHomeowners Protection Act — 80% and 78% dates

    12 U.S.C. § 4901(2), (18)

    Exact part: (2), (18)

    What it says: The cancellation date is tied to 80 percent, and the termination date to 78 percent, of the property's original value.

    Read the official text

Court cases

  • Homeowner wonSame topic
    Renfroe v. Nationstar Mortgage, LLC

    Renfroe v. Nationstar Mortg., LLC, 822 F.3d 1241 (11th Cir. 2016)

    a servicer that answers a borrower's written request without a reasonable investigation may be liable under RESPA when the borrower alleges resulting damages

  • Homeowner wonSame topic
    Jesinoski v. Countrywide Home Loans, Inc.

    Jesinoski v. Countrywide Home Loans, Inc., 574 U.S. 259 (2015)

    a borrower exercises the Truth in Lending right to rescind by notifying the lender in writing within three years, without needing to sue within that period

  • Homeowner wonSame topic
    Marais v. Chase Home Finance LLC

    Marais v. Chase Home Fin. LLC, 736 F.3d 711 (6th Cir. 2013)

    a borrower who alleges actual damages, such as added interest, caused by a servicer's deficient response to a qualified written request states a RESPA claim

  • Homeowner lostSame topic
    Lage v. Ocwen Loan Servicing LLC

    Lage v. Ocwen Loan Servicing LLC, 839 F.3d 1003 (11th Cir. 2016)

    a servicer's duty to evaluate a loss-mitigation application depends on its being submitted more than 37 days before the sale date scheduled at that time

  • Homeowner lostSame topic
    Gresham v. Wells Fargo Bank, N.A.

    Gresham v. Wells Fargo Bank, N.A., 642 F. App'x 355 (5th Cir. 2016) (per curiam) (unpublished)

    the federal dual-tracking bar applies only when the servicer receives a complete loss-mitigation application more than 37 days before the foreclosure sale

  • Homeowner lostSame topic
    Whittier v. Ocwen Loan Servicing, L.L.C.

    Whittier v. Ocwen Loan Servicing, L.L.C., 594 F. App'x 833 (5th Cir. 2014) (per curiam) (unpublished)

    a RESPA claim against a servicer fails without evidence of actual damages caused by the violation

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Fair handling of your escrow account

12 C.F.R. § 1024.17(c)(1)

If your servicer collects money for taxes and insurance (escrow), it must pay those bills on time as long as you are not more than 30 days behind. It must review the account every year and send you a statement. It cannot keep more than a small cushion (one-sixth of a year's payments), and it must refund a surplus of $50 or more within 30 days of the review. When you pay off the loan, it must return what is left within 20 business days.

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No discrimination in housing or home loans (Fair Housing Act)

42 U.S.C. § 3604(a)–(b)

It is illegal to discriminate in selling, renting, or financing a home because of race, color, religion, sex, disability, familial status (having children), or national origin. This covers mortgage lenders and servicers too — for example, in who gets offered a loan modification and on what terms. You can file a complaint with HUD within 1 year or go to court within 2 years.

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Dispute errors on your credit report

15 U.S.C. § 1681i(a)(1)(A)

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Make the company that reported the error investigate it

15 U.S.C. § 1681s-2(b)(1)

The company that reported the information — such as your servicer — must investigate when a credit bureau passes along your dispute, and fix what is wrong with every bureau. In many cases you can also dispute directly with that company, which must then investigate and report back to you.

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Notice when your loan moves to a new servicer

12 U.S.C. § 2605(b)–(d)

When the company that collects your payments changes, both the old and new servicer must tell you in writing. The old one must usually tell you at least 15 days before the switch; the new one within 15 days after. For 60 days after the switch, a payment you send on time to the old servicer cannot be treated as late.

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Interest capped at 6% on debts from before service

50 U.S.C. § 3937(a)(1)

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